Privacy Policy

1. Who we are

MS Autocare (Leighton Buzzard) Ltd, trading as MS Autocare Leighton Buzzard, is the data controller for the personal information you provide when you book, enquire or otherwise use our garage services. Our address is Vernon Garage, Station Approach, Leighton Buzzard, Bedfordshire LU7 2LY, United Kingdom.

2. What information we collect

We collect only the information we need to book, carry out and follow up on your vehicle work. This includes:

• Your name
• Phone number
• Email address
• Vehicle registration number

We may also record details of the work carried out, invoices, and any warranty or follow-up notes related to your vehicle.

3. How we use your information

We use your information to:

• Book your vehicle in and contact you about the work
• Provide quotes, invoices and receipts
• Carry out repairs, servicing, MOT work and diagnostics
• Honour our warranty and follow up on any issues
• Comply with legal and tax obligations

We do not use your information for automated decision-making or profiling.

4. Legal basis for processing

We process your personal data because it is necessary to perform the contract with you (the garage service), to comply with legal obligations such as tax and vehicle records, or because you have given us consent, for example to contact you by phone or email.

5. Cookies and tracking

Our website does not use Google Analytics, advertising cookies, Facebook Pixel or any other third-party tracking tools. We do not set cookies for analytics or marketing purposes. Essential session cookies may be used by the website platform to keep pages loading correctly.

6. Sharing your information

We do not sell your personal information. We only share it with third parties where necessary to complete the service, such as parts suppliers or warranty providers, and only the minimum information needed. We may also share information if required by law, for example with HMRC or law enforcement.

7. How we keep your information safe

We keep paper and digital records securely at our premises. Access is limited to the staff who need it to do their job. We use password-protected systems and take care to dispose of records securely when they are no longer needed.

8. How long we keep your information

We keep records for as long as needed to provide our services, honour warranty claims and comply with legal and tax requirements. Typically, this is up to six years for invoices and tax records. After that period, records are securely deleted or destroyed.

9. Your rights

You have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Object to or restrict how we use your information
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

10. Contact us

If you have a question about this privacy policy or how we use your information, please contact us:

• Phone: 01525 600750
• Address: Vernon Garage, Station Approach, Leighton Buzzard LU7 2LY

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised last-updated date.